Frequently Asked Questions
Frequently Asked Questions
That’s a great question and it’s a promise you will get from just about any machining company. Our machinists verify every single part during set up, tooling and instrumentation and continually run checks. We feel it is important to conduct random checks on all of our machines and parts to ensure quality. We welcome you to visit our facility and audit our production, testing, and quality control systems. Any time you visit . Cass has a proven quality system based on the year over year best-in-quality awards we win from our customers. We’ll work together with you to define and deploy a quality control system for your orders that provides a specific solution for your business needs!
We can work with you to produce larger orders, inventory your parts and ship as you need them. Ask us about our JIT program, where together we look at the big picture of your requirements and make decisions for stocking parts both here at Cass and onsite at your location. This program will help you optimize your assembly uptime and production flow. Tell us what you need and we’ll make it work.
Hey, we get it; it helps if you can provide us with the following: • The raw material(s) specified • Any necessary secondary operations, including heat treating, plating or finishing specifications • The quantities you want us to quote • Any other background information that would be helpful, including target pricing or required lead-times.
Cass is committed to recycling and protecting the environment. In fact, we have integrated recycling into our daily processes. We recycle machine shavings, oils and lubricants and all residual materials.
Our shipping and receiving hours are 6:00 am to 4:00 CST, Monday to Thursday. 6:00 am to 3:00 pm on Fridays..
Email us or Contact us with information of product with reasons.
If you would like a make a change to your order, you must inform us as soon as you can by submitting a request through the form found at the above link. Please note that as a result of our rapid fulfillment times, not all order alteration/cancellation requests can be honored. The sooner you put a request in, the greater the likelihood we can make the change for you.
You will receive your order within the time period provided to you by us accordingly after confirmation and also after evaluating the distance from the place to destination.
If you receive a defective order take a picture of it and contact us through message or mail.
Email us. We will be sure to back to you within 24 hours. Please leave a contact number and the best time to call just in case we need to speak further.
Get One Solution with Us
AH Machine Shop has received best quality and on-time delivery ratings from customers! We only believe in customer satisfaction and best service delivery.
100% Satisfaction Guarantee
We provide guarantee of our products which satisfy the maximum standard quality with necessary services.
Quality Control
Our high quality of materials will be assessed at receiving & certificates are assessed to verify they match the suitable material specifications.